QMS - Quality Management System(ISO 9001:2015)

ISO 9001:2015 is an international standard. It is one of the most widely known and internationally accepted models for a quality system, and the basis of many highly effective quality systems. The standard can be applied to any size of company or organization, any industry and any country, for both services and products. The standard itself consists of set of requirements specify what a company must do, but not how to do it.

ISO 9001:2015 QMS certifications enables you to demonstrates your commitment to quality and customer satisfaction, as well as continuously improving your quality systems and integrating the realities of a changing world.

Quality management principles

This International Standard is based on the quality management principles described in ISO 9000. The descriptions include a statement of each principle, a rationale of why the principle is important for the organization, some examples of benefits associated with the principle and examples of typical actions to improve the organizationís performance when applying the principle. The quality management principles are:

  • Customer focus
  • Leadership
  • Engagement of people
  • Process approach
  • Improvement
  • Evidence-based decision making
  • Relationship management

Risk-based thinking

Risk-based thinking is essential for achieving an effective quality management system. The concept of risk-based thinking has been implicit in previous editions of this International Standard including, for example, carrying out preventive action to eliminate potential nonconformities, analyzing any nonconformity that do occur, and taking action to prevent recurrence that is appropriate for the effects of the nonconformity. To conform to the requirements of this International Standard, an organization needs to plan and implement actions to address risks and opportunities. Addressing both risks and opportunities establishes a basis for increasing the effectiveness of the quality management system, achieving improved results and preventing negative effects. Opportunities can arise as a result of a situation favorable to achieving an intended result, for example, a set of circumstances that allow the organization to attract customers, develop new products and services, reduce waste or improve productivity. Actions to address opportunities can also include consideration of associated risks. Risk is the effect of uncertainty and any such uncertainty can have positive or negative effects. A positive deviation arising from a risk can provide an opportunity, but not all positive effects of risk result in opportunities.