| A] |
i) |
Objectives |
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Basic intent of this procedure is to establish a guideline for receive,evaluate and make
decisisons on appeals at Institute of Quality Certificate Services(IQCS) |
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ii) |
General |
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The IQCS has incorporated the communication method for acknowledge receipt of the
appeals and providing the appeallent with progress reports & the outcome.
The decision to communicate to the appellant made by, or reviewed and approved by,
individuals(s) not previously involved in the subject of the appeal. |
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iii) |
Responsibility |
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An Administrative manager is appointed to handling Appeal handling, because he has no
active part in the certification or audit activities. |
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| B] |
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Receiving |
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Any appeal received at IQCS will be received by the Administrative Manager who will
record the same into Appeal register; access to these Documents is restricted to the
administrative manager only. In his absence deputy administrative manager can receive and
assess to the appeal documents. Acknowledgement of the appeal shall be given to the
appellant without any delay after submission of appeal. |
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| C] |
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Appeal Handling Process |
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i) |
Investigation |
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The advisory committee is formatted for the investigation of the appeals received at IQCS.
After the proper investigation the report shall be submitted by the committee to the
Administrative manger. Managing director approves the decision of what actions to be taken
in response to it. It is ensured that the person involved in appeal handling process is having no
involvement in audit or certification decision. The committee has to investigate the root cause
of the conflict which cited the applicant for appeals. The committee has to submit the report
of investigation within the fifteen working days before the managing director. |
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ii) |
Tracking and Recording |
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After the investigation is completed a meeting is called upon for decision or action in response
to the appeal. The decision of what actions to be taken in response appeal investigation shall
be recorded by the Administrative Manager. Reference of previous same appeals can be
taken to take the proper decision on the appeal. The decision reviewed, approved or made
the individual not previously involve in the subject of the appellant. |
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| Rev. No. |
:0 |
Date |
:03/01/2008 |
Document No. |
:QP : 9.7 |
| Prepared By |
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Approved By |
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Issue No. |
:01 |
| Sign |
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sign |
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Page |
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The actions decided shall be incorporated within the agreed time frame and the responsibility
of the actions shall be clearly indicating the responsible person to carry out the same. |
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Administrative manger shall ensure that the correction, corrective action is taken by the
concern person and record of the same shall be maintained. |
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| D] |
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Decision And Actions |
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The IQCS shall be responsible for all decision at all levels of the appeals handling
Process. The decision taken by the administrative officer in consultation with the Technical
committee is brought in the review meeting in front of the Managing Director for approval.
The appropriate actions suggested for after investigation on the appeal are noted and
Administrative manger ensures that the corrections and corrective and preventive actions are
taken by the concern department or person. |
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| E] |
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Communications to appellant |
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Progress of the appeal handling process shall be conveyed to the appellant through progress
report. The administrative manger will inform outcome of the appeal handling process after
end to the appellant in the written form that the appeal process is ended up and the result
shall be conveyed to him. |
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| Rev. No. |
:0 |
Date |
:03/01/2008 |
Document No. |
:QP : 9.7 |
| Prepared By |
|
Approved By |
|
Issue No. |
:01 |
| Sign |
|
sign |
|
Page |
|
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